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FAQs

Frequently Asked Questions

 

1. Why would I choose PanEuro Windows?

We supply all our products at very competitive prices, we have a wealth of experience in the window industry and work closely with our manufacturing partners to supply a high-quality product to you the customer.

2. What are your delivery times?

From sign off and deposit received we aim to deliver to you within 6 weeks. This is because all our products are made to measure.

3. What are your payment terms?

We can accept payments via all major credit cards, pay pal and bank transfers/deposits. Pro-forma payments of 50% – balance is due on notification of delivery. This is 1 week prior to confirmation of delivery.

4. What guarantees do you offer on your products?

Ten Year Guarantee on all products which is supported by our Home-Pro Insurance Back Guarantee

5. How do I place an order?

Following your initial enquiry, we will send you a quotation with sectional drawings. Once the quotation has been finalised and you have signed to confirm that you are happy with our offer, we will send you pro-forma for the 50% pre-payment. We will by return send you a confirmation with the planned delivery date.

6. Do you install?

We do not supply a direct installation service however we do partner with local installation companies, please contact us for more info.

7. What Aftercare Service do you provide?

Our highly qualified technical team will be available during normal office hours to help you with any service issues.

8. How do I measure for my replacement windows?

Typically, casement windows are fitted between the brickwork and you should measure the overall opening for the height and width -10mm each to give you the new frame size. For Box Sash windows measure the external brickwork opening width +120mm and for the height +60mm.

9. Do you offer a survey service?

Yes, we offer a service either directly or via one of our installation partners please contact us for further information.

10. What type of wood do you use in your standard timber windows?

We use laminated pine from sustainable sources and we provide other hardwood species including Oak.

11. How often do they need to be repainted?

We offer a 10-year warranty on paint finish, hardware, glazing units and weather seals.

12. Are you able to provide windows to suit a conservation area?

We offer conservation styles in timber and aluminium to match any existing style – please contact us for more details

13. What type of timber products do you offer?

We offer box sash windows in various profiles and systems. Flush casement range, doors, Bi-Fold doors and sliding doors.

14. What colours are available?

We can provide any RAL color.

15. What sort of aluminium windows do you supply?

We can supply Casement, VS, Pivot, Tilt & Turn, Top Swing, Door, Bifold Door and Sliding Doors in range of designs.

16. What kind of energy ratings do you offer?

All of our products are a C Rating or above, but we can offer A to A+ windows dependant on your requirements.

17. Would I be able to have dual colours?

Yes we offer dual colours for all our product.

18. Can you supply Bi-Fold doors?

Yes in both aluminium or timber.